Return Policy

We sincerely hope you benefited from your Superb Uniforms item, but we understand that sometimes customers change their minds. Please read our RETURN policies below before placing your order to ensure there are no surprises with processing any changes, cancellations, or returns.
 
How do I return my product?
You can return a product at  SUPERB UNIFORMS by logging in with your credentials and by visiting the My Account section. Click on ORDER HISTORY  and follow the steps mentioned to obtain the Return ID. Once the Return ID gets generated, 
please pack the following into a sealed bag:

1. The returned product
2. The Invoice
3. A piece of paper with the Order ID and Return ID written on it if you are shipping it by yourself.

From the time the Return ID is generated, we shall keep you posted on the date the refund towards your returned product would be initiated.

If we are picking up the product, we shall notify you with a promised pickup date.
If you’re shipping the product to us, your refund should get initiated within 1 Business Day from the moment we receive the returned product at our Warehouse.
 
What is your returns policy?
At SUPERB UNIFORMS, we have a very flexible returns policy which is absolutely customer friendly.
 
 
Uniforms & Workwear: If you do not find the product satisfying, you can return it as long as the following conditions are met: 
  • It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product
  • It should be unwashed.
  • The price tags, brand tags and all original packaging must be present 
  • The product must be returned within 15 days 
  • Any gifts received must also be returned along with the product
 
Does the returns policy change for any SUPERB UNIFORMS promotions?
At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible. ☺
 
What are the returnable products at SUPERB UNFORMS and under what conditions can they be returned?
 
 Product Category  Return Period
 Uniforms &   Workwear  Any  Uniforms and Workwear that is brought   from www.superbuniforms.com  15 days from the date of delivery – as long as the   product is unused and the price tags are intact
 All customer Embroidered/Print/Patch   attached  garments  Non-Returnable
 
 
 
What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?
Please don’t do that! We have a very flexible policy where you can get a Return ID generated by giving us a call.

To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.
 
If I have paid shipping charges and return the order, will I be refunded the shipping charges?
Yes. !  If you return a product, we give the shipping charges back to you ! 

If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will be refunded on a pro-rated basis.
 
Are there specific conditions under which the product returns/replacements may be rejected?
To guarantee you the best service, we have a very convenient 15-day return policy from the time the product gets delivered to you. 

Here are some conditions which might cause a return to get rejected:

1. For Uniforms & Workwear, in case the 15 days return period has lapsed, the product cannot be returned to us.
2. If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost. 
3. We also do not process a return for items that are classified as non-returnable. You can refer to the Non-Returnable policy for more details.
 
What are the non-returnable items at SUPERB UNIFORMS?
Superb Uniforms & Workwear:  
We do not accept any Custom Embroidered/Print/Patch attached  garments  at any cost.
To be certain if the product is non-returnable or not, you can refer to the disclaimer provided in the Returns tab provided on the Product Display Page.
Note: If you’ve received a non-returnable product in a damaged/defective condition, please reach out to our customer service team immediately to initiate a request for refund.
 
Do I have to return the whole order?
Not at all! You need not to return the whole order.
 
When is the refund for my return provided?
You will be notified of an estimated Refund date as soon as your Return ID is generated. 
However, once we pick up the product, we shall share a date of refund initiation with you.
 
I haven’t received my refund amount yet. Please help!
Once the returned product has been picked up, you will be notified of the date of refund. Before this date, a refund should get initiated.
Once initiated, it should reflect in your account based on your mode of payment.
 
 Cash on Delivery  Credit Card, Debit Card & Net banking
 3-5 business days  3-5 business days
 
  
My area is not serviceable for return, how do I return my order?
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:

1. Within 15 days from the date of delivery, please ensure that the Return ID is generated. We will request you to self- ship this item. 
2. Please send us the following items in a sealed bag: 
          a. Product 
          b. Brand Labels and Tags 
          c. Price Tags/Shoe box 
          d. Return ID and Order ID written on a piece of paper 
 
3. Please courier the item to our Returns Address: 
          SHIP TO:
          SUPERB UNIFORMS
          26C, 1st Floor, Naharpur
          Sector-7, Rohini

          Delhi – 110085 
          Ph no: 9810959276, 011-27058276

          customercare@superbuniforms.com
 

4. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too! 
5. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund. 

How much will I be refunded if I return a product and what is the mode of refund?
We promise to refund the entire amount paid for the product, including any taxes that were paid – no strings attached!

The mode of refund depends on the mode of payment for the order.

 
 MODE OF PAYMENT  MODE OF REFUND
 Credit Card  Refund to Credit Card Account
 Debit Card  Refund to Debit Card Account
 Net-Banking  Refund to Bank Account
 Cash on Delivery  Refund to Bank Account



      Related image      15 DAY RETURNS*
 
 
 
Image result for garment manufacture  icon png100% HANDPICKED INHOUSE MANUFACTURED
 
 
 
 Image result for quality check icon pngASSURED QUALITY